Privacy Policy

This policy sets out how Fortis Futura Pty Ltd trading as RebateRight (ABN 54 676 215 133) ("we", "us") collects, uses, and protects information in connection with the RebateRight Software. It forms part of our Associated Policies.

1. What We Collect

Account information: Contact information: When you submit an enquiry, book an appointment, or complete a contact form via the website, we collect information you provide, which may include your name, organisation, and contact details.

Usage data: When you visit the website, we may collect standard website usage data, including via cookies where you have consented, such as pages visited, time and date of access, and general interaction data. This may include the use of cookies or similar technologies to improve website functionality and user experience.

What we never collect:

Any patient information, including names, Medicare numbers, dates of birth, Individual Healthcare Identifiers (IHIs) or any other identifying details
Payment card or banking details — these are handled entirely by our payment provider
Any personal data beyond what is necessary to provide the service

2. How We Use Your Data

We use the information we collect only for the following purposes:

Respond to enquiries and manage communications submitted via the website
Process and respond to enquiries or appointment requests made through the website
Meet our obligations under Australian law, including the Privacy Act 1988 and any applicable healthcare regulations

Your data is never sold. We do not share your data with any third party except where required by law, or with service providers

who process data on our behalf under strict confidentiality obligations.

3. Data Storage & Security

Where your data is stored: Your data is stored in our website provider's data centres.

How long we keep it: We retain contact and enquiry data for as long as reasonably necessary to respond to your enquiry and for a reasonable period thereafter to meet our legal and record-keeping obligations. If you would like your data deleted, please contact us at hello@rebateright.com.au, and we will action your request within 30 days.

How we protect it: We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include secure authentication, encrypted communications, and access controls. We review our security controls regularly and align our practices with the Australian Government's guidelines.

4. Third Parties

Hosting: The website is hosted and operated using Wix infrastructure. Information submitted through the website may be processed and stored by Wix in accordance with their security and privacy practices.

5. Your Rights

We respect your right to control your own information. Under the Australian Privacy Act 1988, you have the right to:

access the personal information we hold about you
correct any information that is inaccurate or out of date
request information about how your data has been used or disclosed
request deletion of your data. We will action this promptly, noting that some data may need to be retained to meet our legal obligations, in which case we will explain why

To exercise any of these rights, please contact us at hello@rebateright.com.au. We will respond to all requests within 30 days.

If you believe we have not handled your personal information in accordance with the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

6. Changes to This Policy

If we make any material changes to this policy, we will notify you by updating this page on the website at least 14 days before they take effect.

Continued use of the Website after that date constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact us at hello@rebateright.com.au.