At RebateRight, there are no upfront costs, no platform or setup fees, and no hidden support charges — just simple, transparent pricing.

We understand that every organisation is different. That’s why we give you the option to either draft your own contract terms or use our standard agreement—whichever suits your needs best.

Yes, you can. A single eligibility check can include up to 50 MBS items for one patient.

Yes, in most cases, we determine eligibility based on the patient’s claim history, among other factors such as the patient's age. However, there is a small subset of MBS items where the claim history cannot be checked.

A request is a connection made to an API endpoint. API requests may vary in function. For example: A Calculate Rebate check consists of a single request that includes patient demographic verification and validation for up to 50 Medicare Benefits Schedule (MBS) items. A single check covering multiple items for one patient is counted as one request. While we do not limit the number of MBS items per request, Medicare supports checking up to 50 items at a time. A Patient Verification check, which only verifies a patient's demographic details, is also counted as one request. For Claiming Endpoints, one request equals one Medicare Benefits Schedule (MBS) item submitted.

Yes, we do! RebateRight support is 100% free. If you need help, you can contact us via email or schedule a call with us. We provide free support Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT), excluding public holidays. Support includes usage assistance, troubleshooting and general questions. Support excludes custom development, integrations, or service-level guarantees. You can reach us at support@rebateright.com.au

Yes, at the end of each month, you will receive a detailed invoice outlining all charges for that month.

We don't store any patient data. We understand the sensitivity of patient data, so we've built RebateRight to deliver a full suite of features without storing any patient information.

Yes, Services Australia requires that patient consent be obtained prior to submitting an API request. This includes but is not limited to claiming and submitting eligibility checks. You, as the software Licensee, are solely responsible for obtaining consent that indicates the patient has authorised the practice location to submit a request on their behalf.

You certainly can! We're committed to providing you with an exceptional experience. If you are no longer satisfied with our service, you can cancel at any time by contacting our team. If you choose to cancel within the first 14 days, no fees will apply. Contact us via email: Hello@RebateRight.com.au

No, there are no additional charges for using the standalone RebateRight application — it's included in your existing contract fees.

Nope, there's no limit! Your RebateRight license grants you unlimited access for all users and clinics within your organisation.

Yes, RebateRight is securely hosted in Australia to ensure compliance with local data protection and privacy requirements.

At RebateRight, we prioritise security and follow industry best practices to protect our users. We use secure PRODA authentication for our integrations with Medicare, ensuring a trusted and compliant connection. To safeguard client authentication, we utilise API keys, which are never stored in our system—eliminating any risk of compromise. Additionally, we do not store any patient data, ensuring privacy and confidentiality at all times. You can learn more about our security controls here: Security, privacy and data residency(https://urldefense.com/v3/__https://docs.rebateright.com.au/*security-privacy-data-residency__;Iw!!HiSNBwyCCg!DzZObTwLS7GwLSBaco7E4AOEu0jtg468JqDa5cnh-z2mKPOCN-xelESY5rt5kb3kYpAMZ9kmNF0i_y41UIYhWQTMMlKQeROP21TXUQ$)